FAQs

What area do you cover?

We cover the whole of the UK. A surcharge will be levied for postcodes outside of mainland Britain (eg. Northern Ireland). This is due to additional costs and transit time.

Can the delivery and collection addresses be different?

Yes! Contact us to make a booking with separate delivery/collection addresses or amend an existing booking.

When will my order be delivered and collected?

Deliveries are typically made between 7am and 6pm. You will receive a 1-hour ETA slot on the day. Collections are between 9am and 5.30pm.

Can I change the delivery or collection date?

Yes (depending on availability), although this may be subject to an additional cost.

Can I request a delivery or collection time?

AM delivery can be requested for an additional £5. Other than this, there are no options to select times unfortunately.

I can’t be home all day. What do I do?

In the case of delivery, you could request an AM service or change to a work or friends address. Instead of waiting in for a collection, you can request return to a Post Office.

What is your cancellation policy?

You may postpone your hire up to 14 days before delivery without penalty. All sums paid are non-refundable, so would be forfeited in the event of an outright cancellation. The only exception to this is if government COVID-19 legislation prohibits your event.

What happens if equipment gets damaged or lost?

You will be liable for the cost of repairs or replacements, as per our Terms and Conditions of Hire.

Can I pay a deposit rather than the full amount?

Yes, you can pay a 50% deposit to confirm, with the balance payable 14 days before delivery. Please contact us to arrange this.

I need something more bespoke. Is this possible?

Certainly! Please get in touch with your requirements and we’ll try our best to help.